Kingfisher House is part of Derbyshire Healthcare NHS Foundation Trust.
This guide will tell you what you need to know about your stay. If you are unsure of anything, please ask one of the team.
All the team work hard to give you quality care and keep you safe. We want you to feel hopeful about your health and wellbeing. We will help you on your journey to feeling better. We want to make your stay comfortable. We will give you the care we would want for our own families and friends.
Your family and friends
Your family and friends are important so we will ask you if we can involve them. They can help us understand the things you like, and how to help you.
We want you and your family to know why you are here. We also want you to understand your care plan. Please tell us about your goals so we can help you.
Help us to help you
We always want to improve your care, so please tell us what we can do better.
- You can talk to our ward staff.
- During your stay, we will give you surveys to complete.
- You can send feedback by visiting derbyshirehealthcareft.nhs.uk/contact-us/feedback
- You can contact the Patient Experience team. Call free: 0800 0272128 or email: dhcft.patientexperience@nhs.net
