Our core purpose is to work with people and lead communities in improving their mental and physical health and wellbeing for a better life; through delivering excellent and responsive prevention, diagnosis, early intervention, treatment and care.
We are committed to ensuring that the confidential information of the people we serve remains safe at all times. We have a strong track record: during 2017/18 we achieved a score of 98% through the NHS’s national IG (information governance) self-assessment toolkit. This keeps us at the forefront of trusts of our kind for the fourth consecutive year and maintained our overall rating of ‘satisfactory’, the highest possible rating.
When we work with your personal data, you can be assured that it will be within the legal remit of the GDPR (as enacted by the Data Protection Act 2018), the NHS common law duty of confidentiality and the Human Rights Act 1998.
This means that, when the Trust accesses your medical information, it will only do so with a valid legal reason. We may share the information but only in an appropriate way, and with a valid legal reason. In addition, sometimes the Trust may use data it holds about patients for other purposes. These include:
In all of these cases, the confidentiality of patients is protected by removing any identifiable information. These secondary uses of data are essential if we are to run a safe, efficient, and equitable health service.
In order for you to receive the best possible care from our Trust, we process information on all service users. In order to do so we must comply with the Data Protection Act 2018. The data held must only be used for specific purposes allowed by law. The Your Information, Your Rights leaflet is a brief guide to:
Alongside the ‘Your Information, Your Rights’ information leaflet, the Trust has a Data Protection Policy which also details how we process your personal data. You can view this policy by making a Freedom of Information request.
We value the role that families and carers play as partners in care. We want to support this role, and work with them. Sharing information is a key part of how we provide better, more effective services that are co-ordinated around the needs of the person. We encourage the sharing of information wherever possible, while respecting an individual’s right to confidentiality.
Information sharing is particularly important for those we are supporting through the Care Programme Approach. Learn more about this on our Core Care Standards page – see the ‘families and carers’ section.
The Trust follows the standard NHS approved procedure for records management. You can learn more about these on the NHS England website.
Every year, thousands of patients miss their hospital appointments because they simply forget. A missed appointment may cause distress to the individual concerned, costs the NHS money and delays treatment and increases waiting times for all patients. It has been shown that text message reminders significantly help patients to remember their appointments and reduce the number of missed appointments.
To help patients remember their outpatient appointment details we have introduced an appointment reminder system. Patients who have provided a mobile phone number will receive a text message reminder two days before their appointment. To receive this free service, please provide your mobile phone number via the contact details on your appointment letter.
The reminder will inform you of the date, time and location of your appointment and a contact number to call if you need to rearrange your appointment. For example: “You have an appt with DHCFT on 1/12/2015 at 10.30 at 42 St. Marys Gate. If you are unable to attend please call 01246 111222 to rearrange.”
The Trust sends the reminder to you.
Please contact the appropriate department via the telephone number on your appointment letter. Alternatively, let us know the next time you visit the Trust.
Yes. The reminder will provide you with a number to ring to change your appointment.
Yes. You will receive a reminder message for each appointment.
If you do not wish to receive a reminder message about your appointment, please inform a member of staff at your next appointment and they will make the necessary changes on our electronic patient record system.
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