Mental health support is now available to Derbyshire residents of all ages through a new mental health helpline and support service.

Call 0800 028 0077 - this is a freephone number and calls from landlines or mobiles should be free. The support line is open 24 hours a day, seven days a week.

The mental health support line is for Derbyshire people of all ages who are experiencing increased mental health needs during the Coronavirus (COVID-19) pandemic. This includes:

  • People who are currently supported by Derbyshire Healthcare NHS Foundation Trust with their ongoing mental health needs
  • The carers of those currently being supported by Derbyshire Healthcare NHS Foundation Trust 
  • Other Derbyshire residents who are experiencing increased distress or anxiety at this time.  

The new mental health support line aims to provide additional support and guidance to people who have mental health needs during this time. It will provide:

  • An immediate telephone response to those experiencing immediate distress due to Coronavirus (COVID-19)
  • Support for existing Derbyshire Healthcare service users who are experiencing reduced contact with our services
  • Support for people who may need longer-term help – for example by signposting to IAPT (Improving Access to Psychological Therapy) services
  • A professional point of contact for health and social care partners to support any individuals in mental distress. 

The mental health support line is now open 24 hours a day, seven days a week. 

The support line will be run by experienced mental health professionals who are equipped to provide mental health support and advice.

Please call 0800 028 0077 any time of the day or night. The service is open 24 hours a day, seven days a week.  

This is a freephone telephone number, and calls to this number from landlines and mobile phones should be free. However it is always a good idea to check with your phone service provider.

The 0800 number was introduced on 1 July 2020 to replace the previous '0300' number. This should save callers money.

The mental health support line will provide support to people who are in immediate distress, or help their families or carers to seek support. During the call you will be supported by an experienced mental health practitioner who will make every effort to support you over the phone, or signpost you to available services or resources.

In the event of a mental health emergency, where the need for a face-to-face assessment has been agreed, an appointment will be made for you in an agreed setting, and we will confirm the setting with you on the call.

In medical emergency and life-threatening situations only, where a person has taken an overdose or needs urgent medical attention, please dial 999 or attend your nearest hospital A&E department.

Please see our advice on crisis mental health support.  

This service has been developed as part of the Trust’s response to the ongoing Coronavirus (COVID-19) pandemic. The service will be reviewed on a regular basis and again once the Trust’s services return to their usual ways of working.

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