We provide a range of services to support local people when they are in crisis. On this page you will find information about:

If you are in crisis right now, please visit our help in a mental health crisis page for advice and details of who to contact.

We are a member of the Derby and Derbyshire Crisis Care Concordat - to make sure that people get the help they need when they are having a mental health crisis.

Learn more on the Crisis Care Concordat website

Crisis Resolution and Home Treatment Teams

image of concerning girl on phone with text "help in a crisis, find out more"Our Crisis Resolution and Home Treatment Teams are designed to offer a robust alternative to mental health inpatient admission. There are four teams: two based at the Radbourne Unit in Derby, one at the Hartington Unit in Chesterfield and one at Chapel-en-le-Frith. 

The teams aim to provide a safe service in the least restrictive environment, causing minimum disruption to the service user's life, whilst meeting the needs of people experiencing an acute mental health crisis.

The service also makes referrals where needed to our hospital mental health services, responding to individuals with acute mental health problems and referring them to the most appropriate service.

It is a 24 hour service with a rapid response level to referrals. The crisis resolution and home treatment teams provide an intensive service aiming to intervene and support service users in the early stages of acute psychiatric presentations.

'My crisis worker was excellent. She listened to everything that I and my family had to say. It really was the springboard in me making really good progress.' - service user

Referral criteria

The service is aimed for those individuals at risk of hospital admission to an adult acute psychiatric ward. Individuals presenting with an acute psychiatric crisis of such severity that without the involvement of a crisis intervention/home treatment team, hospitalisation would be necessary.

Contact

  • Derby City and South Derbyshire - Telephone: 01332 623700 (24 hours, Monday to Sunday) please ask to be put through to the Derby City and South Derbyshire Crisis Resolution and Home Treatment Team
  • Chesterfield - Telephone: 01246 512831 (24 hours, Monday to Sunday); or 01246 277271 (10pm - 8am, Monday to Sunday if no answer on the main number)
  • High Peak and North Dales - Telephone: 01298 814784 (8am - 10pm, Monday to Sunday); outside of these hours please contact the Chesterfield Crisis team on 01246 277271 and ask for the Crisis team.

Derbyshire Mental Health Helpline and Support Service

This is a partnership service run in collaboration with third sector organisations P3, Richmond Fellowship and Derbyshire Federation for Mental Health. If anyone is experiencing distress or anxiety, or feeling that they cannot cope, they can call the helpline 24 hours a day on 0800 028 0077 for support over the phone. 

Learn more at www.derbyshirehelpline.com.


Mental Health Triage Hub

A Trust nurse and a police officer working togetherWe run an advice and assessment hub to help ensure that people who are in contact with Derbyshire’s emergency services get the support that's right for them. We call this hub the Mental Health Triage Hub (MHTH).

How does the hub work?

The hub is based alongside the Derbyshire Mental Health Helpline and Support Service team (see above). It is staffed by mental health nurses and social workers seven days a week, with extended hours at the weekend. The team support staff from Derbyshire Constabulary, East Midlands Ambulance Service, Derbyshire Health United and council social care services.

Through a triage and assessment process, they help these staff to find the most appropriate healthcare pathway for people in mental health crisis or who appear to have mental ill health.

What is the purpose of the hub?

The hub was created in 2017. It brings together two teams who were previously based separately: the Street Triage team, previously based at Butterley Hall in Ripley, and the nurses previously working in the 111 call centre. By bringing the two teams together, the hub aims to create a single service dedicated to getting the right help to individuals at the right time.

The intention is that this will reduce inappropriate Section 136 detentions and detentions in police custody, and reduce inappropriate attendances to Accident & Emergency departments.

How do I contact the hub?

The service can only be accessed by emergency services staff, not by members of the public.


Joint Engagement Team

The Joint Engagement Team (JET) is a small team and a collaboration between our Trust and Derbyshire Police. 

What is the purpose of the team?

JET brings together the police and community mental health services in order to better support people with complex mental health needs who regularly turn to local 'blue light' emergency services when they feel in crisis.  

The team try to work alongside the individual, in conjunction with their care team, to agree a consistent way for the emergency services to respond. It is hoped that this approach will bring benefits to the individuals and their families, friends and community, and reduce the number of Section 136 detentions.

How does the team operate?

The team works with individuals to develop a personalised package of care in the form of response plans. These response plans will be different for each service user, and for each of their specific crisis behaviours. The response plans will tell first responders how best to support the individual. The plans may detail safe places, people (including family and carers) that have agreed to assist, any medications they may need to take and routines that should be followed. Where possible the plans will have been produced with and agreed by the service user, then signed off by them and the team.

It is expected that this structured approach reduces the risk of self-harm or death, accidental or otherwise.