Our core purpose is to work with people and lead communities in improving their mental and physical health and wellbeing for a better life; through delivering excellent and responsive prevention, diagnosis, early intervention, treatment and care.
The following Core Care Principles apply to everyone who uses services at our Trust:
Click on one of the links above, or read on, to learn more.
People who use our services and their families and carers should be heard and understood. Communication is at the heart of care - it is the medium through which care is agreed and treatment is delivered. Good communication underpins the care process, and supports good relationships.
We want to make sure you are heard and understood by:
Derbyshire Healthcare NHS Foundation Trust is committed to delivering high quality care to all of our service users.
We have signed the BSL Charter and we are working closely with the British Deaf Association to make our services as accessible as possible to Deaf people.
We can offer translation and interpreter services when needed. Please speak to you Care Co-ordinator or health care worker about this.
We also have a facility to translate this website. Go to the bottom of any page on this website and on the left hand side you can select your chosen language, and the site will then be translated into the language selected.
The website will then be viewed through the Google Translate service. However, please be aware that the content of Google Translate is not our responsibility.
We want to make sure you can access the information you need.
If you need information in another language, click on the buttons at the bottom of the front page to translate the whole site, or contact us for a leaflet translation
If you prefer Easy Read, click here
If you need a care plan or other form translating, let us know
If you need the text larger to be able to read it better, click on the + symbol at the bottom of the screen. The more you click the + symbol, the larger the text will be.
Core Care Standards now has a Twitter account
To sign up for Twitter for the first time, click here
Find out what's happening on the site, and in health and social care, by clicking here
Find out about Derbyshire Healthcare Foundation Trust on social media
The most important way we monitor and improve the quality of our services is from the comments we get from the people who use them, and their family and carers.
The key points for the Trust are:
For service users, carers or families who have compliments, comments, concerns or complaints, please let us know by either speaking or writing to us. It’s best if you talk to staff locally first, as they might be able to resolve any problems for you, but if they can’t, or if you’d prefer to talk to our Complaints Manager, please call 01332 623751.
“You have the right to have any complaint you make about NHS services dealt with efficiently and to have it properly investigated.” “You have the right to know the outcome of any investigation into your complaint.” “You have the right to take your complaint to the independent Health Service Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.” NHS Constitution
The most important way we monitor and improve the quality of our services is from the comments we get from the people who use them, and their family and carers. If you have any feedback about the service you have received - good or bad – we would like to know.
For service users, carers or families who have compliments, comments, concerns or complaints, please let us know by either speaking or writing to us. Its best if you talk to staff locally first, as they might be able to sort out any problems for you, but if they can’t, or if you would prefer to talk to our Complaints Manager, please contact us on:
Register your feedback or complete the ‘Friends and Family Test’ on www.derbyshirehealthcareft.nhs.uk
E-mail us your feedback to email@example.com
Telephone our Patient Experience Team on 01332 623751
If you have talked to our clinical teams and our patient experience team and you are still concerned, you can contact any of the following:
Health watch is the health and social care consumer watchdog. You can call them for information, advice and support and to raise an issue.
Healthwatch Derby City on 01332 643988 or Text: 07812 301806 Email: firstname.lastname@example.org
Healthwatch Derbyshire on01773 880786 or Text: 07943 505255 Email: email@example.com
You can talk to the local Safeguarding Team in the local authority and talk to a social worker in Derby City on: 01332 640777
You can talk to the local safeguarding team in the local authority and talk to a social worker in Derbyshire on: 01629 533190
You can share your care experience and raise a concern about your care and treatment with the CQC on 03000 616161, emailing firstname.lastname@example.org or using their online contact form at: www.cqc.org.uk
The Trust takes the dignity and privacy of people who use our services very seriously and has a programme of initiatives, including Dignity Champions, to promote and support dignity and privacy.
This standard includes:
Whilst in the care of Derbyshire Healthcare NHS Foundation Trust, you can expect to be:
Find out more about Dignity and REGARDS
The Trust provides Compassion-focussed therapy, and has developed a Research and Development Centre that includes a Centre for Compassion as one of it's main themes.
Compassion Focused Therapy has now developed to the point where it can be identified as a specific kind of psychological therapy with a growing evidence base.
Compassion is a complex concept, especially when used clinically, and draws on scientific research, psychology and neurophysiology.
Compassion is linked to the affiliative emotions and motivational systems, which underpin experiences of well-being, and can help counter-act feelings of threat, shame and self-criticism.
It is important that anyone using the services of the Trust does so in a safe and appropriate environment, recognising diversity.
Safeguarding the wellbeing of service users, carers, family and staff is a priority. How this is done will be based on the individual needs of the person.
This will include hospital and community bases, and anywhere else we see people. There should be recognition of:
The Trust’s community care and support services are currently divided into eight neighbourhood areas within Derbyshire. Each neighbourhood works closely and with other local health professionals, and drawing on local community resources, to assist people in rebuilding their lives and to help them flourish.
Derbyshire Healthcare’s community care and support services provide mental health support to residents living throughout Derbyshire and learning disabilities services to those living in the south of the county (Amber Valley, Derby City, Erewash and South Derbyshire & Derbyshire Dales South neighbourhoods). Click here to find our about your neighbourhood service
We provide a range of inpatient services including adult acute and older people's services. Click here to find out more about our hospital services
Click on the links below to find out about other services we provide including:
The Trust works to provide services that are available to anyone equally, and can be accessed without disadvantage by anyone we work with regardless of their diverse needs. We support the Derbyshire Equalities Charter. We respect human rights, and comply with the Human Rights Act 1998. We undertake Equalitiy Impact Assessments regularly.
We work to a framework to support Inclusion and Equality, based around REGARDS:
We have signed up to the Equalities Charter for Derbyshire Health Services, which says that:
REGARDS is our way of remembering the nine protected characteristics as defined by the Equality Act 2010. Race, Gender (sex) & Gender Reassignment, Age, Religion or Belief, Disability, Sexual Orientation, Marriage & Civil Partnership, and Pregnancy & Maternity
Working with REGARDS and respect is one way of putting our Trust vision "promote health and wellbeing of all communities” into practice. Our organisation is committed to promoting equality, good relationships and ensuring that no one is excluded because of who they are, in our service delivery and in our workforce.
Equality is about tackling historical barriers of exclusion and disadvantage, which can be experienced by particular groups of REGARDS people.
We want to make sure everyone can access the information on the site.
If you need information in another language, click on the buttons at the bottom of the page to translate the whole site, or contact us for a leaflet translation
If you need the text larger to be able to read it better, click on the + button at the bottom of the page. The more times you press the + button, the larger the text will become.
The Trust puts patients first, and supports the principle of:
The Trust is committed to a collaborative approach that places the person at the centre of their care and support. Initiatives to support this include:
Our Trust Values include:
Patients can expect:
It is important that individuals are supported to make decisions that are right for them. It is a collaborative process through which a clinician supports a patient to reach a decision about their treatment.
Read more about shared decision making from NHS England
Help, advice and information from MIND the Mental Health Charity
Information about Learning Disability Services at Derbyshire Healthcare Foundation Trust
NHS Choices aims to give you information to help you choose the right service or treatment for you
Visit our Recovery and Wellbeing Centre to find more resources that might be helpful
Information provided by patients of the NHS is treated as confidential, and will not be disclosed without the consent of the person concerned, unless other issues such as risk or legal requirements make the disclosure necessary. You can access your own information. Guidance about carers and confidentiality is shown below.
“You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.” “You have the right of access to your own health records. These will always be used to manage your treatment in your best interests.” NHS Constitution
To make sure that you have the information you need to make choices, participate in the care process, make informed decisions, and be truly partners in care, the Trust provides a variety of information. NHS Information prescriptions for different health conditions are available - see below.
“You have the right to be given information about your proposed treatment in advance, including any significant risks and any alternative treatments which may be available, and the risks involved in doing nothing.” NHS Constitution
Click here for the Trust's information leaflet - Your Information, Your Rights
We want to make sure you can access the information you need.
Find out about your health records on NHS Choices
The general rules for information sharing are:
To make sure that patients/service users have the information they need to make choices, participate in the care process, make informed decisions, and be truly partners in care, the Trust provides a variety of information including:
Click here for the Trust's information leaflet - Information and what you need to know
There is also a website about Choice and Medication
To find out about our services, see our service booklets
Patient.co.uk has information about conditions and treatment
Click here to view the Infolink Resource Directory.
You can search for support, services, groups and helplines that support your physical and mental health.
Using the NHS Choices website, you can create a tailor-made information prescription for particular conditions and illnesses. Information prescriptions guide people to relevant and reliable sources of information to allow them to feel more in control and better able to manage their condition and maintain their independence.
Your information prescription tells you about:
We work closely with many organisations in Derbyshire and Derby City, and value these relationships, which benefit the people who use our services and their families and carers. To help make sure that people who use our services experience a co-ordinated approach to their care, our services must:
These standards and principles were developed in close partnership with people who use our services, their families and carers, partner organisations and staff.
Why not join us as a member of the Trust? Find out how
The Trust welcomes the involvement and participation of service users, patients, carers and families in the development of services
“You have the right to be involved, directly or through representatives, in the planning of healthcare services, the development and consideration of proposals for changes in the way those services are provided, and in decisions to be made affecting the operation of those services.” NHS Constitution
Click here to find out more about the organisations we work with
Click on the logos below to access the websites of our partner organisations
The Core Care Standards support the process of care, but good quality services are at the heart of what we do. The Trust is committed to providing good quality services, many evidence-based, to the people who use our services.
This would include:
The Trust publishes annual reports and quality reports every year.
View our annual reports and quality reports.
The Trust is regularly inspected by the Care Quality Commission (CQC). Click here to view our most recent inspection reports.
We can only provide good quality services through our dedicated staff, working together with a common purpose. Our values reflect the reasons why our staff choose to work for the NHS and Derbyshire Healthcare.
The NHS Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.
We want to make sure that your health and wellbeing is as good as it can be. We are committed to a recovery focused approach to services, which includes the use of:
Click here for our 5 Ways to Wellbeing booklet
Recovery is a concept that recognises that people can be in control of their lives despite mental health problems, and can regain a meaningful life despite a serious mental illness.
Components of the process of recovery:
Click here for My Recovery Plan booklet (PDF version. You can print off this copy and write on it)
Being healthy isn’t just about fitness; it’s about physical, mental, and emotional well-being.
For more information about Keeping well see the section on the website or go to the Live Well section on the NHS website
You can also visit our Recovery and Wellbeing Centre for more information
Health promotion is about:
It includes issues such as: diet, obesity, smoking, exercise, alcohol and drugs, preventing heart disease, cervical screening, breast screening, sun and health, well woman, well man, immunisation, sexual health etc
At Derbyshire Healthcare Foundation Trust we have developed a Recovery and Wellbeing Centre. This is an online resource which offers information, advice and useful guides to support you in your wellbeing and Recovery.
The Recovery and Wellbeing Centre includes:
Click here to visit the Recovery and Wellbeing Centre
We have a professional and legal responsibility to safeguard children and vulnerable adults, and we take this very seriously.
We work with our partner agencies in Derbyshire and Derby City to ensure that wherever we find concerns, these are acted on.
We have standards and procedures in place to protect:
Visit the safeguarding page to find out how to get help if you have concerns about someone's safety
If you suspect an adult is at risk of abuse, or if you are experiencing abuse, you can access help on the following numbers:
All concerns about children and young people are taken very seriously - do not worry that your concerns will be dismissed or ignored. You could help to end a child’s suffering by your actions
Some adults will be unable to protect themselves, some of those adults will be parents of young children, meaning that there will be Safeguarding needs for both the adult and children in these circumstances. Adults with mental health problems are more likely to experience domestic violence. The Trust has a Safeguarding Advisory Service to support practitioners.
Men’s Advice Line for men experiencing domestic violence on 0808 801 0327
Women’s Aid is the key national charity working to end domestic violence against women and children. It supports a network of over 500 domestic and sexual violence services across the UK. Freephone Helpline 0808 2000 247
Karma Nirvana: A registered Charity that supports victims and survivors of forced marriage and honour based abuse - Helpline 0800 5999 247
NHS England - Information about Domestic Violence and Abuse
Safeline for men, women and young people. Helps people with preventing supporting and surviving sexual abuse and rape
In Derbyshire we have adopted the principles of the ‘Think Family’ approach which is a way of working together with different agencies and professionals to better safeguard vulnerable adults, children and families.
The Think Family principles are:
Our staff are the greatest asset of our organisation, their skills reaching out into the heart of our community. We all know of someone whose health, wellbeing and quality of life has been improved by their expertise - it may be a family member, a friend, a colleague, a neighbour ... it may well be you.
We want to make sure that our staff always provide a good service. To make sure that they are able to do this, we set good recruitment and selection standards, follow the relevant legislation, and try to make sure that all staff:
Click here to read more about Safe Staffing on our Wards
Our values were launched in May 2012, following consultation with staff, service users and partner organisations. They were refreshed in November 2017 as a result of feedback from staff.
People first – We put our patients and colleagues at the centre of everything we do.
Respect – We respect and value the diversity of our patients, colleagues and partners and support a respectful and inclusive environment.
Honesty – We are open and transparent in all we do.
Do your best – We work closely with our partners to achieve the best possible outcomes for people
Children and young people's services
Learn about our services for people with a learning disability
Make an appointment
Information for members of the public and health professionals on requesting treatment and support
Learn about different ways to stay healthy and well