The range of local support services for people with immediate mental health needs is being expanded in Derby and Derbyshire.

The expansion of mental health crisis services is part of a wider programme of partnership activity led by Joined Up Care Derbyshire which aims to improve outcomes for people with immediate mental health needs. The programme should also reduce the need for people to attend hospital Emergency Departments when another service may meet their needs better in the community.

The programme includes the following services:

Derbyshire Mind has partnered with the NHS and local community organisations to launch three new mental health community drop-in services across Derbyshire. These offer immediate out-of-hours support for those with mental health concerns or who are experiencing emotional distress.   

The three drop-in centres are open on Friday and Saturday evenings and on Sunday afternoons. They are located in Buxton, Ripley and Swadlincote.

Find contact details for the three drop-in centres on our help in a crisis page. And learn more about the crisis support drop-in services on the Derbyshire Mind website.

These centres, in Derby and Chesterfield, are open every evening from 4.30pm to 12.30am and are places where people can get support when they feel overwhelmed or unable to cope.

They provide a responsive tailored support service for people over 18 in Derbyshire, who are experiencing immediate mental health needs or feel that they are experiencing a crisis. They offer a compassionate and non-judgmental space with therapeutic support around ongoing safety and wellbeing, next steps in recovery and help with building a sense of hope for the future.

Derby’s Safe Haven, run by Richmond Fellowship, is at 309 Burton Road, Derby DE23 6AG and can be contacted on 0330 008 3722. Learn more about the Derby Safe Haven on the Derby City Life Links website.

Chesterfield’s Safe Haven is at 188 North Wingfield Road, Grassmoor, Chesterfield, S42 5EJ and can be contacted on 01246 949410 or you can self-refer by making a booking on the P3 website: 

The Safe Havens work the Derbyshire Mental Health Helpline and other partners. A person or their referrer can contact the helpline on 0800 028 0077 to discuss what their current needs may be. If the Safe Haven seems appropriate, a member of the Safe Haven team will contact the caller and accommodate within the same day. Referrers can also call the Safe Haven in their local area directly on 01246 949410 for Chesterfield's Safe Haven and 0330 008 3722 for Derby's Safe Haven.

Two Crisis Houses are in place for adults with mental health issues who will be offered short-term residential accommodation to support with their mental health needs to promote better stability and wellbeing. These facilities aim to reduce the need for inpatient care.

The Crisis House in Derby is run by Richmond Fellowship and the Crisis House in Chesterfield is run by P3. The services are overseen by the Trust’s crisis teams and will provide 24/7 support.  

Information on other services:

The Derbyshire Mental Health Helpline and Support Service is a freephone service available to everyone living in Derbyshire – both young people and adults.

The helpline is open to those struggling with their mental health or their loved ones experiencing distress or anxiety or feeling like they cannot cope. It is open 24 hours a day, seven days a week.

In addition, if the helpline team feel you would benefit from some face-to-face support, you may be invited to a ‘safe haven’. Here you can continue to discuss your problems in a calm, welcoming environment with people who understand what you're going through. 

You can also contact the service via SignVideo if you are Deaf or hearing impaired. Learn more about the service on the helpline page.

NHS 111 is an important milestone towards England becoming the first country in the world to offer universal access to crisis care via a 3-digit number (NHS 111 ‘select MH option’) by April 2024.

The National Mental Health and Integrated Urgent Care (IUC) teams have been working in collaboration with health and care systems and IUC providers to support this delivery.

More information to follow on this development in the coming months.

Step Down beds are organised short-stay placements to include an agreed appropriate wrap-around programme of care by way of referral from the inpatient pathway to the step-down pathway. The step-down service provision aims to support and improve the transition from inpatient facilities into the community.

The service is open 24 hours and is based at Tapton in Chesterfield, The Ark in Derby City and Lifecome in Derby with support from the community mental health and living well teams as well as social care.  

The Derby and Derbyshire Emotional Health and Wellbeing website is co-produced by people and professionals from across Derby and Derbyshire to provide information and support those who want to know more about emotional wellbeing or who are feeling stressed, anxious or depressed.

The website signposts to local and national services and provides further information on support and resources. The website focuses on a range of things including children and young people, adults, suicide prevention and neurodiversity.

Learn more on the Derby and Derbyshire Emotional Health and Wellbeing website.

The Hub of Hope is the UK’s leading mental health support database. The support service is provided by national mental health charity, Chasing the Stigma, and brings together local, regional, grassroots and national services to help you or loved ones struggling with any mental health concerns.  

The service also includes an in-built directory across a range of mental health support service websites to act as a quick search to improve accessibility of mental health support.

You can access the Hub of Hope for free online or download for free from the App or Play Stores, or learn more about the database on the Hub of Hope website.

You can also use the directory by clicking on the drop-down 'Hub of Hope search tool' button, below.