Published on: 8 April 2022

People in Derbyshire and Derby who need immediate support with their mental health are being reminded that help is available, despite the significant demand for NHS services – and the best first option for many will be at the end of the phone.

Local people of all ages who are experiencing a crisis due to stress, anxiety or low mood are being encouraged to call the Derbyshire Mental Health Helpline and Support Service on 0800 028 0077, to gain advice and support from one of the helpline’s trained professionals – as this will be the quickest and best option for many at a time when the NHS in Derbyshire is extremely busy.

The helpline, which is open 24 hours a day, seven days a week, is run by Derbyshire Healthcare NHS Foundation Trust and the charities P3 and Derbyshire Federation for Mental Health. The helpline advisers are able to offer advice and support not only about mental health problems but also about practical issues that may be causing concern.

Ade Odunlade, Chief Operating Officer of Derbyshire Healthcare NHS Foundation Trust said: “All NHS services, including mental health services and emergency services, are incredibly busy at present due to high demand and the challenges of COVID. But we want to remind local people – both children and adults – that the Derbyshire Mental Health Helpline is there for them, and remains the best way to get help when you feel that you cannot cope.    

 “For people currently using our services, we would recommend that you try to speak to your usual care team or duty nurse before you call the helpline, as they will know more about your personal story and your needs. But if you cannot get in contact with your usual care team or duty nurse, then please call the helpline.

“Similarly, if health professionals are concerned about the mental wellbeing of someone in their care, we would advise them to contact the specialist crisis teams which they have already developed a relationship with, like the dementia rapid response teams or the home treatment teams. Again, though, health professionals are welcome to call the helpline as an alternative and, through the helpline, they may be able to refer a client to a safe haven for a short period of peer-to-peer support and de-escalation.

 “In a medical emergency and life-threatening situations only, where a person has taken an overdose or needs urgent medical attention, please dial 999 or attend your nearest hospital emergency department.”

Visit the Derbyshire Mental Health Helpline and Support Service webpage

Learn more about getting help in a mental health crisis.