All the team work hard to give you quality care and keep you safe. We want you to feel hopeful about your health and wellbeing. We will help you on your journey to feeling better.
We want to make your stay comfortable. We will give you the care we would want for our own families and friends.
Your family and friends
Your family and friends are important so we will ask you if we can involve them. They can help us understand the things you like, and how to help you.
We want you and your family to know why you are here. We also want you to understand your care plan. Please tell us about your goals so we can help you.
Help us to help you
We always want to improve your care, so please tell us what we can do better.
- You can talk to our ward staff.
- During your stay, we will give you surveys to complete.
- You can send feedback by scanning the QR code or visiting derbyshirehealthcareft.nhs.uk/contact-us/feedback.
- You can contact the Patient Experience team. Call free: 0800 0272128 or email: dhcft.patientexperience@nhs.net
When you arrive at Audrey House
When you come to Audrey House we will hold an admission multidisciplinary meeting (MDM).
We will usually hold this in the first two days of your stay. At this meeting you will meet some of the people who will take care of you.
They may be nurses, psychologists, doctors, occupational therapists, and community teams. Your family, friends or carers may be there too, if you wish.
This meeting is a chance for you and your care team to talk. You can ask any questions about your care.
