Ward routine
Staff will be in handover for about half an hour between shifts. This is when the staff going home talk to those who have just arrived.
Medication times
These are at 8am, 1pm, 6pm and 10pm.
Visitors
We hope visits from your family or carers will help you feel better.
Weekday visiting times are:
- 2:30pm to 4:30pm
- 6:30pm to 8pm
Weekends and bank holidays:
- 10am-12pm
- 2.30pm to 4:30pm
- 6:30pm to 8pm.
Please talk to us if your visitors cannot come at these times. We will do our best to help you see them.
Please meet visitors in the family room and dining room. The lounge and bedrooms are for patients only.
You may meet visitors under 18 by appointment in the visiting room. Under 18s may not visit the ward area.
Members of the care team will work with you on a one-to-one basis. They will help you meet the goals in your care plan.
We have a timetable of activities which you can join in.
There is an outdoor gym with training equipment at Audrey House. A doctor will need to make sure you are fit and well enough to use the gym. A member of staff will need to be with you while you use the gym equipment
Every week, there is a meeting of staff and patients. This is a chance to talk about any issues on the ward. Anyone can ask for the minutes of these meetings.
We also have daily meetings to help you plan your day.
Food and drink
We serve the best food and drink to keep you healthy. We serve three main meals a day, with snacks in between. A member of staff will help you choose from a menu each day. We can cater for special diets and for cultural needs. Please speak to a member of your care team.
We will weigh you every week and keep a record. If you need extra help, a dietician or speech and language therapist (SLT) can visit you.
- Breakfast: 8am
- Lunch: 12pm
- Evening meal: 5pm
There is a restaurant in the Ashbourne Centre not far from Audrey House. It serves hot and cold meals, sandwiches, snacks and drinks.
Opening hours:
Weekdays 8.30am-2pm
Breakfast served:
8.30am-11am
Hot lunches:
11.50am-1.50pm
The restaurant also has a small stock of toiletries such as shampoo, shower gel and sanitary products.
Personal items
You may be able to keep your mobile phone. If so, please keep this with you. There is a charging station in the dining area.
Please do not take photos or videos. This is to keep you and other patients safe.
Don’t have a phone? You can use one on the ward free of charge. Please ask a member of staff.
You will see our staff using mobile phones as part of their work. If you have any questions about this, just ask.
Please bring your own toiletries. These include:
- shower gel
- bubble bath
- shampoo
- shaving kit (we may need to keep this safe for you)
- toothpaste
- denture products
- hairbrush or comb.
Towels are provided in your bedroom.
Please bring clothes which are easy to wash. We have a laundry room which you can use. Please bring washing powder, liquid or capsules. We will store these for you.
We keep a list of clothes you bring so we can keep them safe. Please help by giving your clothes to staff when you arrive.
