We are keen to improve what we do by listening to what you, your relatives and visitors tell us.
We welcome your comments on what you think we do well and where we could improve.
Key points for the Trust are:
- getting it right
- being customer focused
- being open and accountable
- acting fairly and proportionately
- putting things right
- seeking continuous improvement
Each ward has a comments box which you are invited to use if you would like to bring anything to the attention of staff. Please ask a member of staff where the box is located. If you or your relatives are particularly pleased with the care you have received during your stay or would like to compliment the team as a whole, or individual members of staff, there is also a compliments book available.
If you have any problems or concerns, it’s best if you talk to staff on the ward (or your Care Co-ordinator) first as they might be able to resolve these for you, but if they can’t, or if you would prefer to talk directly to our Complaints Manager, you can contact them on 01332 389144 or write to our Complaints Manager at the following address:
Kingsway House
Kingsway Site
Kingsway
Derby
DE22 3LZ
Raising concerns with us will not affect the way we treat or support you – we want to know if we’ve not got it right. We collect real time patient feedback in the form of surveys. We request that you complete a family and friends survey prior to discharge – please ask ward staff for details.
