Need Help? 

If you already use our CAMHS, or care for someone who does, during office hours your first point of contact should be the person that usually works with you - sometimes called your 'care co-ordinator' or 'named lead professional'.  

If you don’t have their contact details, please contact Temple House on 0300 7900 264 (Monday to Friday 8am to 8pm, excluding bank holidays).  

If you don’t have a care coordinator or they are not available, please contact the duty number on 0300 123 9164 (Monday to Friday 9am to 5pm, excluding bank holidays). This number is staffed by CAMHS professionals who can provide mental health advice and support to young people, parents/carers and professionals.  

Please note that due to the COVID-19 pandemic, some of the above hours may be subject to changes.  

If you are not already open to CAMHS and want some advice about your mental health you can call the duty number on 0300 123 9164 (Monday to Friday 9am to 5pm, excluding bank holidays) or the Trust’s 24/7 mental health support line 0800 028 0077. 

If you feel you need a referral to the service for an assessment, there is a range of ways that you can request this. This might include you and/or your parent/carer speaking to a professional who can make a referral for you if they think it is the right thing to do. These professionals may include: your GP, school nurse, MAT/early help worker, social worker, school support staff. If a referral is made it will be considered by a group of professionals and you/your family will be updated after this. An assessment appointment will be arranged with you if this is agreed by the team. If CAMHS is not felt to be the most appropriate service for you, we will always try to signpost you elsewhere.  

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Reach out to an adult or someone you trust. This could be a relative, a teacher or a friend. 

There are also lots of other people who want to listen. You could contact:  

  • ChildLine: 0800 1111 (call, email, text chat, message boards)                                                                       
  • Samaritans:  116 123 (call, email, letters) 
  • Visit Kooth: for anonymous online counselling support  
  • Text SHOUT to 85258 for 24/7 text support.   
  • Young Minds:  text YM to 85258 for 24/7 text support.  
  • Young Mind Parents Helpline for detailed advice, emotional support and signposting about a child or young person up to the age of 25. Freephone 0808 802 5544, Monday to Friday, 9.30am to 4pm 
  • Papyrus: / HOPELINEUK 0800 0684141 (9am to midnight, including weekends and bank holidays)  a confidential support and advice service for: 
    • Children and Young People under the age of 35 who are experiencing thoughts of suicide 
    • Anyone concerned that a young person could be thinking about suicide 
    • You can also text 07860 039 967 or email 
    • You can also ring the Derby 24/7 mental health support line on 0800 028 0077 

Or contact your local GP, school nurse or other health/social care professional.  

In a medical emergency where a young person needs urgent medical attention (such as due to significant self-harm or significant suicidal thoughts), please dial 999 or attend your nearest hospital A&E department. Based at the Royal Derby Hospital is our urgent support service for young people. Please see the web page for more details.  




CAMHS RISE - Rapid Intervention, Support and Empowerment