Video consultations

We are now offering video consultations to some of our patients. Video consultations will allow us to provide your care safely during the COVID-19 response as you will be able to see and hear your healthcare team via a video link rather than meeting them in person. We may continue to use video consultations as part of normal care as they are easy to use and are often more convenient – saving you time and money. 

Find out more about how your consultation will work:


Derbyshire Healthcare NHS Foundation Trust is using a secure web-based platform called Attend Anywhere for video consultation appointments. To use video consultations patients will need;

  • A PC, Mac or iOS/Android (smartphone) device, using Google Chrome (for PC/Mac/Android devices),  Safari (for iOS devices and Mac) or Microsoft Edge* (for  Mac, Android, iOS, and Windows)
    *Please note that Attend Anywhere will only work on the latest version of Microsoft Edge
  • A webcam, speaker and microphone on their device
  • Mobile data or access to the internet.

Please note it is preferable to connect to video calls via a secure Wi-Fi network to improve connectivity and limit the use of mobile data.

It is a good idea to test your equipment before the day of your appointment. This can help you to know what to expect at your appointment and give us time to resolve any technical issues. Please contact your care team if you are not able to complete the test sign in. 

Your appointment

The decision to offer this type of appointment will be made by a medical professional depending on your individual care needs and this will be discussed with you. Your video consultation will be scheduled as a normal appointment and we will confirm the appointment date and time with you.

This short video provides some information on how your video call will work:

Accessing the video consultation is simple; find the service you need to see from the list below and follow the link to their waiting area. Or use the URL (web address) from your appointment letter or text message.

video call.png

On the date and time of your appointment you will be able to enter your clinic via the ‘start video call’ button. As with normal appointments it is a good idea to enter the waiting room a few minutes early. You will be asked to provide your name, date of birth and a phone number so we can confirm your identity and call you back if there are any technical difficulties. Your health professional will then join you in the waiting area

Start your video call appointment

Please choose your service from the list below and click ‘Start video call’ to be taken to the waiting room. If you have a QR code reader on your smartphone or tablet, you can also use the QR code to access your waiting room.

Service

Room

Join your appointment

QR code for waiting room
Psychiatric Liaison Service 1 start video call.png QR code for Psychiatric Liaison Service waiting room
Crisis and Home Treatment Services 2 start video call.png QR code for Crisis and Home Treatment Services waiting room
Learning Disability Services 3 start video call.png QR code for Learning Disability Services waiting room
CAMHS RISE 4 start video call.png QR code for CAMHS RISE waiting room
Children’s Services and CAMHS (Children’s Mental Health Services) 5 start video call.png QR code for Children’s Services and CAMHS (Children’s Mental Health Services) waiting room
Perinatal Mental Health Services 6 start video call.png QR code for Perinatal Mental Health Services waiting room
Eating Disorder Services 7 start video call.png QR code for Eating Disorder Services waiting room
Substance Misuse Services 8 start video call.png QR code for Substance Misuse Services waiting room
Talking Mental Health Derbyshire (IAPT) 9 start video call.png QR code for Talking Mental Health Derbyshire waiting room
Forensic Services 10 start video call.png QR code for Forensic Services waiting room
Rehabilitation Services 11 start video call.png QR code for Rehabilitation Services waiting room
Psychology and Psychological Therapies 12 start video call.png QR code for Psychology and Psychological Therapies waiting room
Early Intervention Service 13 start video call.png QR code for Early Intervention Service waiting room
Amber Valley Community Mental Health Team (CMHT) and Outpatient services 14 start video call.png QR code for Amber Valley Community Mental Health Team and Outpatient services waiting room
Chesterfield Community Mental Health Team (CMHT) and Outpatient services 15 start video call.png QR code for Chesterfield Community Mental Health Team and Outpatient services waiting room
Derby City Community Mental Health Team (CMHT) and Outpatient services 16 start video call.png QR code for Derby City Community Mental Health Team and Outpatient services waiting room
South Derbyshire and Dales Community Mental Health Team (CMHT) and Outpatient services 17 start video call.png QR code for South Derbyshire and Dales Community Mental Health Team and Outpatient services waiting room
Erewash Community Mental Health Team (CMHT) and Outpatient services 18 start video call.png QR code for Erewash Community Mental Health Team (CMHT) and Outpatient services waiting room
High Peak and Dales Community Mental Health Team (CMHT) and Outpatient services 19 start video call.png QR code for High Peak and Dales Community Mental Health Team (CMHT) and Outpatient services waiting room
Killamarsh and North Derbyshire Community Mental Health Team (CMHT) and Outpatient services 20 start video call.png QR code for Killamarsh and North Derbyshire Community Mental Health Team (CMHT) and Outpatient services waiting room
Bolsover and Clay Cross Community Mental Health Team (CMHT) and Outpatient services 21 start video call.png QR code for Bolsover and Clay Cross Community Mental Health Team (CMHT) and Outpatient services waiting room
Dementia Rapid Response team and In-reach and Home Treatment teams 22 start video call.png QR code for Dementia Rapid Response team and In-reach and Home Treatment teams waiting room
Older People’s Community Mental Health (CMHT) and Outpatient services 23 start video call.png QR code for older people's community mental health and inpatient services waiting room
Physiotherapy and Dietetics 24 start video call.png QR code for Physiotherapy and Dietetics waiting room

Inpatient services

25 start video call.png QR code for inpatient services waiting room
Autism Spectrum Disorder Services 26 start video call.png QR code for Autism Spectrum Disorder Services waiting room
Pharmacy 27 start video call link QR code for Pharmacy waiting room
School Nursing 29 start video call button QR code for School Nursing waiting room
General waiting room   start video call.png QR code for general waiting room
Test waiting room           Test waiting room- not for patients/ clinical activity start video call.png QR code for test waiting room


If you are not sure which area to choose, or you find yourself waiting and your clinician does not join you for the appointment, please first check the details on your appointment letter and then contact the team on their usual telephone number if required.

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