On this page:
Compliments, complaints and concerns
There are lots of different ways carers and families can tell us about their experiences, and this includes registering concerns, compliments and complaints.
We welcome feedback from carers, families and supporters about the care and services provided by Derbyshire Healthcare NHS Foundation Trust. Your feedback helps us understand what we are doing well and where we can improve.
If you have a compliment, concern or complaint about a service, you can contact our Patient Experience Team, who are the central point of contact for feedback about Trust services. The team can provide advice, support and guidance in respect of the care being given to your loved one.
You can contact the Patient Experience Team as follows:
- Telephone: 01332 623751 or 0800 027 2128
- Email: dhcft.patientexperience@nhs.net
For more information about how to share your feedback, please visit our Patient Experience pages.
Contact your key worker, care co-ordinator or psychiatrist
If you need help, advice, or information you may wish to talk to the care co-ordinator or keyworker, or the person who organises the care for your loved one. With permission, they can talk to you about the care being provided to the person you care for, and they will involve you whenever possible.
If you need to contact the service you or your loved one is supported by, please visit our services page.
Contact the Carer Involvement Lead
Derbyshire Healthcare Foundation Trust employs a Carer Involvement Lead who provides a central point of contact for support, information and carer networks. This role is key to the Trust’s ongoing commitment to work inclusively and collaboratively with carers and families.
For more information, questions or to get involved please email: dhcft.carers@nhs.net.
Policies and procedures
We have policies and procedures in place to ensure everyone in the Trust understands their responsibilities and commitments to carers and families. These policies include:
- Carers: Working with and supporting Carers and Families
- Patient and Carer Experience Strategy 2019-2024
- Participant, Carer and Experts by Experience Recognition, Reward and Remuneration Policy and Procedure
- Care Principles and CPA Policy and Procedures
- Discharge, Transfer/Transitions and Leave Policy & Procedure for people with mental health difficulties
- Safeguarding Adults Policy
If you would more information about our policies or procedures please contact: dhcft.carers@nhs.net.
