The Friends & Family Test
What is The Friends and Family Test?
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
What is the information used for?
Service providers will collect the results and analyse them to see if any action is needed. The responses to the FFT question will be used to create an overall score that will be published on the NHS England website. The anonymous comments from service users are retained by the service and passed on to staff and managers.
You can access the survey here or via the QR code:
Thank you.