Accessibility statement

Accessibility statement for Derbyshire Healthcare NHS Foundation Trust’s website

This website is run by Derbyshire Healthcare NHS Foundation Trust. We want as many people as possible to be able to use this website. 

For example, that means you should be able to:

•    change colours, contrast levels and fonts
•    zoom in without the text spilling off the screen
•    navigate most of the website using just a keyboard
•    navigate most of the website using speech recognition software
•    listen to most of the website using a screen reader.

Learn more on the ‘using this website’ page.

We’ve also made the website text as simple as possible to understand. Where we have used jargon or an acronym that wouldn't easily be explained by searching online, we have added them to our glossary page.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot skip to the main content when using a screen reader
  • the text in drop-down ‘accordions’ is not accessible if you are navigating the website with just a keyboard 
  • many of the PDF documents are not fully accessible to screen reader software
  • some of the non-decorative images and buttons do not have appropriate text equivalent
  • some of our videos do not have accurate captions.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Communications team:

•    email dhcft.communications@nhs.net
•    call 01332 623700 extension 31218.

We’ll consider your request and get back to you in 10 working days.

If you cannot view the maps on our ‘contact us’ pages, please get in touch for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications team: 

•    email dhcft.communications@nhs.net
•    call 01332 623700 extension 31218.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by visiting our 'contact us' page

Technical information about this website’s accessibility

Derbyshire Healthcare NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations
  1. Some images and buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all non-decorative images and buttons by September 2020. (The WCAG criteria makes a distinction about non-text content that is “pure decoration” and “used only for visual formatting”, so long as it is implemented in a way that it can be ignored by assistive technology like screen readers.)

When we publish new content we’ll make sure our use of non-decorative images meets accessibility standards.

  1. Some of the text in drop-down ‘accordions’ is not accessible if you are navigating the website with just a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

We are working with our third-party CMS supplier to ensure that drop-down accordions that contain text content are operable with just a keyboard. We plan to resolve this issue by September 2020.

  1. On forms, some of the text in optional drop-down lists does not get read out by a screen reader unless you open the full list first. This fails WCAG 2.1 success criterion 2.1.1 (keyboard)

By September 2020, we plan to either change the drop-down lists to radio buttons on current forms, or make it clearer how to access each drop-down list. When we publish new forms we will make sure the multiple choice options meet accessibility standards.

  1. Some of our videos do not have accurate captions. This fails WCAG 2.1 success criterion 1.2.2 (captions (prerecorded)).

All our videos are first uploaded to YouTube, which has a system of automatically captioning videos. Sometimes the captions do not accurately capture what the people in the videos are saying. By September 2020 we will make sure the captions are edited so that they are correct.

  1. There are some empty links on the site. As these links contain no text, the function or purpose of each link will not be presented to the user. This can introduce confusion for keyboard and screen reader users. This fails WCAG 2.1 success criterion 2.4.4 (link purpose (in context)).

We will work with our third-party CMS supplier to identify and correct empty links by September 2020.

Disproportionate burden
  1. There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks). 

Our website is based on an open-source content management system and we believe it would be a disproportionate burden to amend this. We will continue to work with our third-party CMS supplier to understand whether this can be addressed in a proportionate way.

  1. Some of our interactive forms are difficult to navigate using a keyboard or screen reader. For example, because some form controls are missing a ‘label’ tag. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels) and 1.3.1 (information and relationships).

Our website is based on an open-source content management system and our forms are built and hosted through third party software and ‘skinned’ to look like our website. 

We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment before September 2020.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs, Excel spreadsheets and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix:

•    Excel spreadsheets of our staffing figures
•    Excel spreadsheets of information covering our transparency spending
•    Annual reports (PDF)
•    Information about other organisations or their work.

Any new PDFs or Word documents we publish that are essential to accessing our services will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 20 September 2019. The test was carried out internally by the Trust. The content management system that the website is built in has also been tested separately by our third-party CMS supplier.

We tested a sample of pages from the website using the gov.uk checklist for website accessibility and the web accessibility evaluation tool created by WebAim. 

The sample of pages included:

This sample was intended to reflect the different types of content and functionality on the website.

What we’re doing to improve accessibility

Our plan for improving our website is as follows:

  1. Drop-down accordions: work with our third-party CMS supplier to identify and implement a solution so that the accordions can be accessed by keyboard use. Deadline: to be raised as a support request by 30 September 2019 and then investigated and resolved by September 2020
  2. Images and buttons: identify all non-decorative images and buttons that require alternative text by 31 October 2019. Apply alternative text by 31 December 2019
  3. Forms: identify all forms with drop-down lists by 30 November 2019. Apply improvements by 31 January 2020
  4. Videos: check and correct all closed captioning by 31 December 2019
  5. Empty links: identify all empty links by 31 January 2020. Work with our third-party CMS supplier to correct these empty links by 31 March 2020.
  6. Further testing: run further tests on the site in April and May 2020.
  7. Further amends and updates: make further amends and updates in June and July 2020.
  8. Updated report: produce an updated report by September 2020.

This statement was prepared on 20 September 2019. It was last updated on 23 September 2019.


 

 

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