Our core purpose is to work with people and lead communities in improving their mental and physical health and wellbeing for a better life; through delivering excellent and responsive prevention, diagnosis, early intervention, treatment and care.
Accessibility statement for Derbyshire Healthcare NHS Foundation Trust’s website
This website is run by Derbyshire Healthcare NHS Foundation Trust. We want as many people as possible to be able to use this website.
For example, that means you should be able to:
• change colours, contrast levels and fonts
• zoom in without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader.
Learn more on the ‘using this website’ page.
We’ve also made the website text as simple as possible to understand. Where we have used jargon or an acronym that wouldn't easily be explained by searching online, we have added them to our glossary page.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Communications team:
• email email@example.com
• call 01332 623700 extension 31218.
We’ll consider your request and get back to you in 10 working days.
If you cannot view the maps on our ‘contact us’ pages, please get in touch for directions.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications team:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us by visiting our 'contact us' page.
Derbyshire Healthcare NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
We plan to add text alternatives for all non-decorative images and buttons by September 2020. (The WCAG criteria makes a distinction about non-text content that is “pure decoration” and “used only for visual formatting”, so long as it is implemented in a way that it can be ignored by assistive technology like screen readers.)
When we publish new content we’ll make sure our use of non-decorative images meets accessibility standards.
We are working with our third-party CMS supplier to ensure that drop-down accordions that contain text content are operable with just a keyboard. We plan to resolve this issue by September 2020.
By September 2020, we plan to either change the drop-down lists to radio buttons on current forms, or make it clearer how to access each drop-down list. When we publish new forms we will make sure the multiple choice options meet accessibility standards.
All our videos are first uploaded to YouTube, which has a system of automatically captioning videos. Sometimes the captions do not accurately capture what the people in the videos are saying. By September 2020 we will make sure the captions are edited so that they are correct.
We will work with our third-party CMS supplier to identify and correct empty links by September 2020.
Our website is based on an open-source content management system and we believe it would be a disproportionate burden to amend this. We will continue to work with our third-party CMS supplier to understand whether this can be addressed in a proportionate way.
Our website is based on an open-source content management system and our forms are built and hosted through third party software and ‘skinned’ to look like our website.
We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment before September 2020.
PDFs and other documents
Many of our older PDFs, Excel spreadsheets and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix:
• Excel spreadsheets of our staffing figures
• Excel spreadsheets of information covering our transparency spending
• Annual reports (PDF)
• Information about other organisations or their work.
Any new PDFs or Word documents we publish that are essential to accessing our services will meet accessibility standards.
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
This website was last tested on 20 September 2019. The test was carried out internally by the Trust. The content management system that the website is built in has also been tested separately by our third-party CMS supplier.
We tested a sample of pages from the website using the gov.uk checklist for website accessibility and the web accessibility evaluation tool created by WebAim.
The sample of pages included:
This sample was intended to reflect the different types of content and functionality on the website.
Our plan for improving our website is as follows:
This statement was prepared on 20 September 2019. It was last updated on 23 September 2019.
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