Need help?

The role of an out of hours Careline is to make people feel safe until the next working day. Daytime workers may become involved to follow up on a problem that has been dealt with at night or over a weekend.

Social care numbers you can ring for help include:

 

• Derby City Careline - During office hours you can call 01332 786968 for social care support. Alternatively, for out of hours support, please call 01332 786968. If you are Deaf, please text 0789 0034081. The service operates from 5pm to 9am Monday to Friday and 24 hours a day on weekends and bank holidays.

 

• Call Derbyshire - Call 01629 533190. The call centre is open between 8am to 8pm, Monday to Friday and 9.30am to 4pm Saturdays to provide you with a speedy and direct responses.

 

If you have an urgent mental health problem or you are experiencing a mental health crisis, please visit our help in a crisis webpage for information and advice on the options available to you.

A clear distinction is often made between ‘mind’ and ‘body’. But when considering mental health and physical health, the two should not be thought of as separate.

Poor physical health can lead to an increased risk of developing mental health problems. Similarly, poor mental health can negatively impact on physical health, leading to an increased risk of some conditions.

For further information on ways to help improve your physical health such as losing weight, quitting smoking and reducing your drug and/or alcohol intake, please visit one of the below websites:

Derbyshire County: Live Life Better Derbyshire

Derby City: Live Well

You can also visit our Keeping Well section for more information about getting older, relationships, health checks and much more.

If you are worried about the safety or wellbeing of a child or vulnerable adult, please contact:

• Derbyshire Social Care on 08456 058 058 or 01629 533190

• Derby Social Care on 01332 641172 or 01332 786968

• Police Central referral unit for issues relating to Domestic Violence and Child Abuse on 0300 122 8719
• Public Health on 01246 515700 or 01332 888080 ext 8383

   

Safe places are places that people with a learning disability may go to for help if they are out and about; this includes libraries and some doctors surgeries are safe places. In 2015 all kinds of new Safe Places were introduced in Derbyshire at museums, town halls, leisure centres, cafes, charity shops and cake shops.

To view a list of safe places in Derby, please visit the Derby City Council website

To view a list of safe places in Derbyshire, please visit: www.repsonboard.org

The Discretionary Fund can support people to resolve their immediate financial difficulties and can put them in touch with other support services. There are two types of grant; Exceptional Pressure Grant and Emergency Cash Payment

For further information please call 01629 533399 between 10am - 4pm, Monday to Friday. Alternatively, please visit the Derbyshire County Council website

Advice about benefits

• Homelessness - Guide to helping people with mental health problems
• Information about the bedroom tax loophole
• Example of an application letter re: Housing benefit, 2nd bedroom
• Information about the Warm Home Discount Scheme (Worth £135 to people on certain benefits)
• Citizens Advice Benefits Guide
• Advice Derbyshire
• Benefit enquiries telephone numbers
• Benefits Information on Gov.uk
• Personal Independence Payment (PIP) Factsheet
• DLA - A quick guide to supporting people with mental health problems to make a successful claim

 

Reassessment of incapacity benefits and income support for people with mental health problems 

• Part 1 - Dealing with the reassessment process    
• Part 2 - Interpreting the ESA50 Form and the Work Capability Assessment (WCA)
• Work Capability Assessment Handbook

 

For information about help with health costs, please visit the NHS Choices website.

As many people struggle to balance the cost of rising energy bills with other necessary household expenditure we have seen a steep rise in demand for food parcels across our member organisations. It is almost unthinkable that there are people living in this County who cannot afford to heat their homes and eat well at the same time.

There are a number of food banks right across Derby City and Derbyshire County. To find your local food bank, please visit the Advice Derbyshire website.

Places that can offer help and advice include:

• Help with winter heating costs

• Tips to stay warm and healthy this winter
• Save on your energy bills
• How can the Age UK Contact Centre help you this winter?

Did you know that you may be able to claim a refund under the 'Healthcare Travel Costs Scheme' (HTCS) of the cost of travelling to hospital or other NHS premises for NHS-funded treatment or diagnostic test arranged by a doctor or dentist? To find out more and to see whether you qualify, please visit the NHS choices website.

Community Transport in Derbyshire is here for you! It provides a travel service to help people, especially those with mobility problems. To find out more, please visit the Community Transport in Derbyshire website.

Connected Derby is all about making sustainable travel choices a way of life in Derby. Why? Because it can save you money, time and help you to keep fit and active. To find out more, please visit the Connected Derby website.

The Wheelchair Service provides assessments for people with mobility problems, who may also need special postural support in their wheelchairs. The service provides wheelchairs, pressure care cushions and accessories for wheelchairs. Find out more by visiting the Derbyshire Community Health Services NHS Foundation Trust website.

Derbyshire Handy Van Network - The network offers older and vulnerable people help with practical household tasks, ranging from taking down curtains to putting up shelves, as well as undertaking secuity and fire safety checks to improve safety in the home.